User Operations Associate, Data Quality

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate the quality of incoming data sources to assess their viability and reliability.

• Integrate new data sources by generating reports to confirm data alignment.

• Educate internal stakeholders on business listing standards and best practices.

• Create standards for data quality reporting.

• Deliver quantitative and qualitative results in a clear and informative manner.

• Propel cross-functional projects and initiatives across engineering, product management, and business development.

• Foster stakeholder relationships and engage in regular discussions about data quality.

• Identify data quality issues and collaborate with technical stakeholders to implement solutions.

• Conduct internal quality assessment exercises to pinpoint poor-quality data and calibration needs.

• Initiate and manage data improvement projects from inception to completion.

• Adhere to deadlines across various workstreams.

• Maintain and revise process documentation, policy references, and training materials.

• Address urgent escalations and spearhead decision-making to resolve issues.

• Collaborate with an overseas team to oversee daily quality operations.

⛳️ Requirements

• Bachelor's degree or equivalent work experience.

• A minimum of 1–2 years of experience in quality assurance, operations, moderation, or a similar detail-oriented role.

• Proficiency in building trackers, pivot tables, and basic formulas in Google Sheets and/or Excel.

• Strong analytical and problem-solving abilities.

• Capacity to collect, organize, and analyze large volumes of information, identify patterns, and devise solutions to complex problems.

• Ideally, experience with complex databases such as SQL, Splunk Reports, and Tableau.

• Quick learner of internal tools and Content Management System (CMS) platforms.

• Comfortable working across different time zones and coordinating with a distributed team.

• Willingness to utilize AI tools such as Claude.

• Strong written communication capabilities.

• Exceptional cross-functional collaboration skills and the ability to bridge communication between technical and non-technical teams.

• Ability to understand complex engineering issues and articulate them succinctly.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off (PTO), increasing with over 2 years of tenure.

• 12 paid holidays.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Potential for bonuses.

• Reasonable accommodations for individuals with disabilities.