User Operations Associate, Data Quality

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate the quality of incoming data sources to assess their viability and reliability.

• Integrate new data sources by generating reports to confirm data alignment.

• Educate internal stakeholders on business listing standards and best practices.

• Establish data quality reporting standards and present both quantitative and qualitative findings.

• Lead cross-functional projects and initiatives among engineering, product management, business development, and other internal teams.

• Cultivate stakeholder relationships and engage in regular discussions regarding data quality.

• Identify data quality challenges and collaborate with technical stakeholders to develop solutions.

• Conduct internal quality assessments to pinpoint subpar data and calibration requirements.

• Initiate and manage data improvement projects from inception to completion.

• Ensure all deadlines are met across various workstreams.

• Maintain and revise process documentation, policy references, and training materials.

• Address urgent escalations and guide decision-making to resolve issues effectively.

• Collaborate with an overseas team and coordinate with distributed stakeholders.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 1–2 years in a quality assurance, operations, moderation, or a similar detail-oriented position.

• Proficiency in creating trackers, pivot tables, and basic formulas in Google Sheets and/or Excel.

• Strong analytical and problem-solving capabilities.

• Competence in gathering, organizing, and analyzing large volumes of information, identifying patterns, and formulating solutions to intricate problems.

• Preferably, experience with advanced databases such as SQL, Splunk Reports, and Tableau.

• Quick adaptability to internal tools and Content Management System (CMS) platforms.

• Comfortable working across different time zones and coordinating with a remote team.

• Openness to utilizing AI tools such as Claude.

• Excellent written communication skills.

• Outstanding cross-functional abilities and capacity to bridge communication between technical and non-technical teams.

• Ability to understand complex engineering issues and convey them clearly to relevant parties.

• Must reside in the United States.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off (PTO), increasing with more than 2 years of service.

• 12 paid holidays plus one floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Potential for performance-based bonuses.

• Reasonable accommodations for individuals with disabilities.