User Experience Designer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Design and enhance Ford.com experiences that assist owners in locating vehicle information, understanding features, accessing services, and maintaining a connection with Ford.

• Convert customer challenges and product requirements into user journeys, workflows, wireframes, prototypes, and refined interface designs.

• Investigate design alternatives, communicate trade-offs, and integrate feedback from customers and cross-functional partners.

• Develop prototypes to validate assumptions, collect feedback, and inform design decisions.

• Collaborate with Product and Engineering teams to align customer value, business objectives, accessibility, and technical feasibility.

• Utilize Ford’s design system and contribute to the creation of consistent, reusable patterns throughout Ford.com.

• Assist in design delivery and clarify design intent and implementation details with engineering teams.

• Identify customer needs and experience opportunities through research, feedback, analytics, and cross-functional input.

• Facilitate usability testing and evaluative activities prior to and following launch.

• Evaluate experiences using customer feedback and performance data to pinpoint areas for improvement.

• Articulate design rationale through presentations, prototypes, and documentation.

• Engage in design critiques, workshops, and planning sessions.

• Foster relationships with Product, Engineering, Research, Content, Analytics, and Design teams.

• Employ approved AI-enabled tools and review outputs for accuracy, accessibility, originality, brand alignment, and customer utility.

⛳️ Requirements

• Bachelor’s degree in UX, interaction design, product design, human-computer interaction, visual design, or a related field—or equivalent practical experience.

• Approximately 2–4 years of experience in UX, product, interaction, or digital design, including relevant internships or project work.

• Portfolio showcasing design process and contributions to digital experiences.

• Proficient in using a design and prototyping tool such as Figma.

• Solid understanding of interaction design, visual design, information architecture, usability, and accessibility.

• Strong communication skills for conveying design ideas and collaborating effectively across disciplines.

• Ability to translate customer needs and product requirements into user flows, wireframes, prototypes, and interface designs.

• Familiarity with usability and accessibility principles.

• Capability to articulate design decisions and integrate feedback from customers and partners.

• Ability to work with Product and Engineering teams on design feasibility and delivery.

• Portfolio that clearly outlines role and contributions to design work.

• Visa sponsorship is not available.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Immediate medical, dental, and prescription drug coverage.

• Flexible family care, parental leave, new parent ramp-up programs, and subsidized back-up child care.

• Vehicle discount program for employees and family members, along with management leases.

• Tuition assistance.

• Established and active employee resource groups.

• Paid time off for individual and team community service.

• Generous paid holiday schedule, including the week between Christmas and New Year’s Day.

• Paid time off with the option to purchase additional vacation time.