User Acceptance Tester, UAT - Contact Management, Authentication

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct User Acceptance Testing (UAT) for enhancements and releases that support contact management and customer authentication functionalities.

• Analyze business requirements, user stories, acceptance criteria, and functional designs to formulate test scenarios and cases.

• Validate comprehensive business processes across various applications and platforms.

• Identify, document, prioritize, and monitor defects until resolution using defect management tools.

• Collaborate with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and address testing challenges.

• Coordinate regression testing to ensure that new features do not disrupt existing functionalities.

• Confirm production readiness by validating acceptance criteria prior to deployment.

• Assist in release activities, production validation, and post-implementation testing.

• Record test outcomes, execution status, defects, and testing metrics.

• Engage in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Enhance testing processes, documentation standards, and quality assurance methodologies.

• Promote end-user experience by assessing usability, workflow efficiency, and operational readiness.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.

• 2–5 years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a related role.

• Proven experience in creating and executing manual test plans, test cases, and test scripts.

• Strong understanding of the software development lifecycle (SDLC) and Agile delivery methodologies.

• Experience in validating business requirements and ensuring that solutions meet both functional and operational needs.

• Familiarity with defect tracking and test management tools such as Jira, Azure DevOps, ALM, or similar platforms.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Exceptional written and verbal communication skills.

• Capability to collaborate across technical and business teams.

• Ability to manage multiple testing initiatives simultaneously while adhering to project timelines.

• Experience testing customer service, contact management, CRM, or authentication platforms is advantageous.

• Knowledge of MFA, SSO, identity verification, and access management is a plus.

• Experience in testing APIs, integrations, and end-to-end workflows is a plus.

• Familiarity with contact center technologies and customer service applications is a plus.

• Experience supporting production releases and post-deployment validation is advantageous.

• Knowledge of SQL or reporting tools is a plus.

• Experience in highly regulated or financial services environments is a plus.

• ISTQB, Certified Agile Tester (CAT), or a similar testing certification is a plus.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Remote work flexibility.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on meaningful projects for top global clients.

• An inclusive and supportive work environment.

• Open lines of communication.

• Regular team-building company social events.

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.