UI/UX Lead – GTM Tools, Systems

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Develop and sustain a comprehensive understanding of the requirements of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances, and other commercial support functions.

• Map essential workflows, pinpoint friction and failure points, validate enhancements through user research, and create a prioritized experience roadmap.

• Lead the experience design for GTM tools and systems, encompassing Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and documentation.

• Organize information regarding user roles, commercial motions, and decision requirements to boost efficiency across the Sales Journey.

• Minimize unnecessary navigation, duplicate entries, ambiguity, and user errors while ensuring alignment with business processes and system architecture.

• Design unified experiences across Salesforce, Gong, ZoomInfo, quoting tools, customer portals, partner platforms, and associated applications.

• Define cross-system navigation, information discovery, and comprehensive workflows.

• Establish and uphold a documented commercial design system featuring reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specifications.

• Collaborate with RevTech developers and architects to validate feasibility, prioritize enhancements, and incorporate design reviews into delivery practices.

• Activate guided sales motions, streamlined workflows, and automation-first experiences.

• Act as the experience-design authority across RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.

• Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure alignment with process, data governance, security, accessibility, and platform standards.

• Maintain user guidance, workflow documentation, release explanations, and role-specific instructions.

• Provide coaching and consultation to support the adoption of changes.

• Define and monitor experience metrics such as task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.

• Establish baselines, validate post-release improvements, and prioritize the design backlog using data-driven evidence.

⛳️ Requirements

• Over 4 years of professional experience in UX/UI design, enterprise application experience, product design, or commercial systems design.

• Proven experience in enhancing complex enterprise workflows within Salesforce Lightning and integrated sales technology environments.

• Strong grasp of information architecture, workflow design, prototyping, usability testing, accessibility standards (WCAG), and design-system development.

• Ability to balance global standardization with regional, functional, product, and role-specific requirements across various brands and expansion sales motions.

• Experience in establishing design documentation, governance standards, user guidance, and repeatable delivery practices.

• Familiarity with Salesforce Lightning Design System and Salesforce configuration and component-based development.

• Experience with CRM integrations, CPQ or quoting workflows, sales engagement tools, and multi-application commercial environments.

• Background in Agile delivery, CI/CD, product management, or enterprise change-management environments.

• Familiarity with design collaboration and prototyping tools, behavioral analytics, and AI-assisted design or workflow optimization.

🏝️ Benefits

• Flexible working environments.

• Birthday Leave.

• Generous study and training allowance plus 5 days of paid study leave.

• Creative, fun, and contemporary workspaces.

• A motivated team of industry experts and new talent.

• ‘Legend’ and ‘Kudos’ Awards.

• Health and wellness program.

• Opportunities for career growth.

• Potential for global intra-company transfers for interested candidates.