Trilingual Team Leader – French, English, Spanish, BPO/Call Center Experience

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Mentor, guide, and support the career development of team members.

• Establish escalation channels based on mutually agreed-upon procedures.

• Lead a high-performing team through operational transitions.

• Enhance problem-solving, critical thinking, analytical, and technical skills within the department.

• Set team objectives.

• Collaborate with direct reports to develop execution strategies.

• Assess progress and communicate results.

• Identify actionable insights and propose recommendations.

• Shape team strategy through effective communication.

⛳️ Requirements

• Minimum of 1 year of relevant people management experience in the BPO or call center sector.

• Proficiency in Portuguese and English at a B2 level.

• Strong strategic thinking abilities.

• Excellent analytical and creative problem-solving skills.

• Proven experience in providing constructive feedback.

• Familiarity with implementing corrective action plans.

• Comprehensive understanding of customer confidentiality standards.

• Genuine passion for the development of team members.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.

• Support for employee well-being.

• An inclusive work environment.

• Opportunities for professional growth and internal mobility.

• Reasonable accommodations provided during the hiring process.