Supervisor, Dispatch Contact Center

This is a fully remote position, open to applicants in Alabama, +42 more locations.

📋 Description

• Oversee and manage the dispatch/contact center team

• Ensure operational effectiveness, dispatch punctuality, phone performance metrics, and overall operational efficiency

• Foster employee growth through coaching, tailored training, and motivation

• Uphold compliance with organizational procedures and policies

• Address customer issues as necessary to maintain high service standards

• Modify schedules and manage changing priorities

• Collaborate with various teams across the organization

⛳️ Requirements

• High School Diploma/GED with 5 years of experience in a related field (Transportation, Call Center)

• Alternatively: a bachelor’s degree in a relevant discipline with 3 years of related experience; a master’s degree with 1 year of experience; or a Ph.D. with up to 1 year of experience

• Proficient in MS Office

• Exceptional communication skills for effective collaboration with teams across the organization

• Pre-employment drug screening is required; no marijuana testing is currently conducted for this position

• Must be authorized to work in the United States for any employer without current or future sponsorship

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future

• A degree in a related discipline is highly preferred

🏝️ Benefits

• Flexible paid vacation

• Seven paid holidays each year

• Up to 160 hours of paid wellness time annually for employees or their family members

• Bereavement leave

• Time off to vote

• Jury duty leave

• Volunteer time off

• Military leave

• Parental leave

• Health care insurance (medical, dental, vision)

• Retirement planning (401(k))

• Paid sick leave

• Flexible vacation/wellness days and/or PTO

• Reasonable accommodations for qualified applicants or employees with disabilities