Customer Service Advisor, Call Center Agent – Energy Services

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming inquiries from current customers of a nationwide energy provider

• Address payment and billing questions

• Process monthly advance payments

• Log meter readings

• Offer customer support through inbound phone calls

• Respond to email inquiries in the back office

⛳️ Requirements

• A positive attitude and a strong customer service orientation

• Exceptional empathy when interacting with individuals

• Professional appearance and excellent communication abilities

• Eagerness to embrace challenges and acquire new skills

• Experience in customer service

• Minimum of one year of professional call center experience

• A team player with a supportive disposition

• Capability to work independently in a home-office setting

• Availability to work 40 hours per week

• Proficiency in the German language is mandatory

🏝️ Benefits

• Paid, hands-on intensive training and continuous support throughout employment

• Above-average gross monthly salary distributed over 14 salary payments annually

• Monthly performance-based bonus

• Internet allowance

• Additional welcome bonus

• Tax-free shopping voucher

• Fixed working hours from Monday to Friday, between 8:00 a.m. and 7:00 p.m.

• Weekends and German public holidays off

• Comprehensive health insurance

• Attractive benefits package

• All necessary equipment provided for the position

• Dedicated contact person available at all times

• Fully remote work model with the flexibility to reside anywhere in Greece