Contact Center Advocate II – Radiology Scheduling

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Coordinate and schedule Radiology appointments in accordance with established guidelines and workflows.

• Evaluate patient orders and information to guarantee proper scheduling.

• Inform patients about appointment specifics and preparation guidelines.

• Utilize Epic and other applications for Radiology scheduling and outpatient procedures.

• Interact with patients, physician offices, imaging departments, and internal teams.

• Identify exams or circumstances that necessitate additional review and direct them accordingly.

• Adhere to processes that promote patient safety and minimize scheduling errors.

• Deliver a welcoming, customer-centric experience for patients.

• Fulfill departmental expectations for quality, productivity, customer service, and workforce compliance.

• Adjust to changes in workflow, new scheduling requirements, and the expansion of Radiology services.

⛳️ Requirements

• Associate's degree in business or a related field is preferred.

• Previous clinical or customer service experience with HFHS is preferred.

• Capability to review patient orders and information effectively.

• Skill in selecting appropriate exams and locations based on scheduling guidelines.

• Proficiency in navigating multiple workflows and systems.

• Ability to learn intricate scheduling workflows.

• Capacity to identify situations that require further review and escalate inquiries as necessary.

• Ability to meet departmental standards for quality, productivity, customer service, and workforce compliance.

🏝️ Benefits

• Opportunities for career advancement through collaborative, mission-driven work.

• Ongoing learning opportunities.

• A supportive environment for professional development.