Call Center Representative

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Manage incoming calls related to suspected fraudulent activities, identity theft, and credits.

• Generate cases for customers and modify order details pertaining to fraud incidents.

• Address urgent cases from various fraud monitoring queues.

• Make outbound calls to follow up on fraudulent orders and secure necessary equipment.

• Examine traffic patterns and orders to identify fraudulent activities.

• Evaluate network traffic and orders to determine risk levels and reduce fraud instances.

• Function effectively in a fast-paced environment that necessitates prompt data analysis and decision-making.

• Employ system tools to resolve cases and avert fraud losses.

• Handle multiple systems and fraud queues concurrently.

• Manage a high-volume workload to efficiently mitigate fraud.

• Engage with customers, navigate challenges, influence outcomes, and provide effective solutions.

⛳️ Requirements

• Must supply your own computer monitor; the remaining equipment will be provided.

• Must be at least 18 years old.

• High School Diploma or equivalent is required.

• Must have a dedicated workspace that is free from distractions.

• Excellent communication skills are essential.

• High-speed internet connection is required, with the ability to connect directly to an ethernet portal.

• Ability to remain focused on the phone for the entirety of your shift with minimal distractions.

• Must be computer/technology proficient, capable of smoothly operating multiple windows and tabs while delivering Best-In-Class Customer Experience over the phone.

• Excellent attendance record is necessary.

• Flexibility in scheduling and availability to work during operational hours, 7 days a week, from 8 a.m. to 12:30 a.m.

• All job offers are dependent on the successful completion of a background check.

• Successful fulfillment of relevant background screening and meeting client security and access requirements may be necessary.

🏝️ Benefits

• Paid Training.

• Medical, Dental, and Vision Insurance.

• Paid Time Off.

• Employee Discounts.

• Full-time, non-seasonal employment.

• Opportunities for Career Advancement.

• Remaining equipment will be provided.