Triage Registered Nurse, Patient Access and Care Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate patient needs through telephone consultations utilizing the nursing process and established guidelines.

• Identify the suitable level of care, and provide educational resources, care plans, interventions, and follow-up instructions to patients.

• Collaborate and escalate concerns to on-call providers when further guidance is required.

• Prioritize patient interactions based on acuity and necessity.

• Utilize evidence-based practices to ensure quality patient care.

• Implement measures to mitigate patient risk and enhance safety.

• Evaluate the readiness of patients and families to learn, tailoring educational approaches accordingly.

• Support initiatives in shared governance and process enhancements.

• Engage in professional development activities, mandatory meetings, educational programs, and annual competency assessments.

• Communicate and collaborate with clinicians and healthcare team members to facilitate patient-centered care.

• Identify and report patient safety incidents and near misses, assisting in corrective measures.

• Utilize ethical decision-making while functioning as an effective member of the patient care team.

• Schedule appointments in accordance with protocol recommendations.

• Coordinate medical and nursing management tasks, including procedures and medication refills.

• Maintain and update clinical records in compliance with agency, state, and federal regulations.

• Document call interactions in the Electronic Medical Record system.

• Relay patient status and care plan updates to physicians and interdisciplinary team members.

• Participate in team meetings and undertake special projects as assigned by leadership.

• Contribute to health information resources, system efficiencies, and operational enhancements.

• Assist in interpreting departmental policies and advising staff on procedural modifications.

⛳️ Requirements

• Current Registered Nurse license issued by the state where the team member practices.

• Associate's Degree (or equivalent knowledge) in Nursing.

• At least 2 years of acute care experience, preferably within the last 4 years; experience in ED, Urgent Care, ICU, and some Medical-Surgical units considered.

• 2+ years of experience in ED and/or Urgent Care is highly preferred.

• Strong critical thinking and problem-solving abilities.

• Knowledge of healthcare specialties, levels of care, symptom recognition, treatment recommendations, and established protocols.

• Exceptional verbal communication skills, empathy, active listening, diplomacy, and customer service proficiency.

• Ability to organize and prioritize tasks, manage multiple responsibilities, and maintain flexibility in scheduling.

• Proficient with computers, internet, desktop software applications, and multi-line telephone systems.

• Capability to research and document calls across multiple systems.

• A stable and secure internet connection is required.

• Must possess functional vision, touch, speech, and hearing capabilities.

• Must have a quiet environment for making and receiving telephone calls.

• Ability to lift 15 lbs.

• Availability to work every fourth weekend and participate in holiday rotations.

🏝️ Benefits

• Eligibility for benefits.

• Premium compensation options such as shift differentials, on-call pay, and more based on job roles.

• Incentive pay for select positions.

• Potential for annual salary increases based on performance evaluations.

• Paid Time Off programs available.

• Comprehensive medical, dental, vision, life, and short- and long-term disability benefits.

• Flexible Spending Accounts for qualified healthcare and dependent care expenses.

• Adoption assistance and paid parental leave options.

• Defined contribution retirement plans with employer matching contributions.

• Additional financial wellness programs offered.

• Educational Assistance Program available.