Triage Registered Nurse, Patient Access and Care Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate patient needs via telephone utilizing nursing processes and established protocols.

• Identify the appropriate level of care, deliver education, create care plans, and communicate follow-up instructions.

• Collaborate with on-call providers for additional guidance when necessary.

• Prioritize patient interactions based on acuity and necessity.

• Utilize evidence-based practices to provide patient care.

• Implement measures to mitigate patient risk and enhance safety.

• Evaluate patient and family readiness for learning and customize education accordingly.

• Advocate for shared governance and engage in process improvement initiatives.

• Participate in professional development, attend required meetings, educational programs, and complete annual competencies.

• Effectively communicate and coordinate patient-centered care with clinicians and healthcare team members.

• Identify and report patient safety events and near misses; assist with implementing corrective actions.

• Employ ethical decision-making and function as an effective member of the patient care team.

• Offer age-appropriate care advice and disposition following departmental policies, procedures, and protocols.

• Schedule appointments in line with protocol recommendations.

• Coordinate medical and nursing management, including procedures and medication refills.

• Maintain and update clinical records in accordance with agency, state, and federal regulations.

• Document call encounters in the Electronic Medical Record during the call.

• Relay patient status and care-plan updates to physicians and interdisciplinary team members.

• Engage in team meetings and special projects assigned by leadership.

• Contribute to health-information resources, system efficiencies, and operational enhancements.

• Assist in interpreting departmental policies and advising staff on procedural changes.

⛳️ Requirements

• Registered Nurse license issued by the state where the team member practices.

• Associate's Degree (or equivalent knowledge) in Nursing.

• A minimum of 2 years of acute care experience, preferably within the last 4 years; experience in ED, Urgent Care, ICU, and some Med/Surg will be considered.

• Highly preferred 2+ years of experience in ED and/or Urgent Care.

• Strong critical thinking, sound judgment, and effective problem-solving abilities.

• Knowledge of healthcare specialties, levels of care, symptom identification, treatment recommendations, and established protocols.

• Exceptional verbal communication skills, encompassing empathy, respect, restatement, open-ended questions, active listening, and diplomacy.

• Capability to build rapport and maintain professional relationships with patients, staff, and physicians.

• Proficient in organizing and prioritizing work, managing multiple priorities, and maintaining a flexible schedule.

• Excellent customer service and follow-up skills.

• Proficiency with computers, internet, desktop software packages, and multi-line telephone systems.

• Ability to research and document calls across multiple systems.

• Required stable and secure internet connection.

• Must possess functional vision, touch, speech, and hearing.

• Must have a quiet space to make and receive phone calls.

• Ability to lift 15 lbs.

🏝️ Benefits

• Eligible for benefits.

• Premium pay, including shift and on-call pay.

• Opportunity for annual increases based on performance.

• Paid Time Off programs.

• Medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts for qualified healthcare and dependent care expenses.

• Adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching.

• Financial wellness programs.

• Educational Assistance Program.