Traveling Maintenance Support Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver coverage and assistance to communities with open Service and Maintenance Manager roles.

• Extend managerial support to communities experiencing critical and urgent challenges.

• Act as a subject matter expert in direct maintenance and service operations, vendor management, and mentoring.

• Function as the acting Service Manager wherever and whenever required.

• Supply standard operational support expected of AIR Service Managers.

• Provide regional oversight for property maintenance management across multiple assigned communities.

• Supervise service requests, management, turnover processes, preventative maintenance, training, and staff oversight.

• Assist Regional Offices with operations pertaining to assigned properties.

• Collaborate with Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations on audit-related action plans.

⛳️ Requirements

• Willingness to travel a minimum of 75% of the time.

• Easy access to a major airport.

• Strong preference for residence in one of AIR's primary markets: Denver, DC Metro, Miami Metro, Boston area, or Philadelphia area.

• Minimum of 5 years of experience in Multifamily Service Operations Management.

• At least 2 years of experience in a direct Service Management capacity.

• Demonstrated success in managing large properties.

• Strong team-building, coaching, and training abilities.

• Experience in supervising multiple sites.

• Excellent background in customer service.

• Strong focus on financial results.

• Proven ability to enhance value at the community level.

• Must complete pre-employment screening, which includes reference checks, four-panel drug screening (excluding marijuana testing), employment verification, and a criminal background check.

🏝️ Benefits

• Opportunities for annual bonuses.

• 50% rent discount at any AIR community.

• Choices for medical, dental, vision, and life insurance.

• HSA/FSA plans available.

• Company-paid short- and long-term disability.

• 401(k) plan with up to 6% employer matching contribution.

• Paid time off including vacation, sick leave, and 14 holidays.

• Paid parental leave of up to 16 weeks.

• Tuition assistance program.

• Up to 100% reimbursement for job-related certifications and licenses.

• 15 hours of paid time annually for community service.

• Commuter benefits.

• Pet insurance options.

• Consumer discounts on various products and services.

• Continuous professional development, leadership training, and opportunities for career growth.