Traveling Field Service Engineer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver both remote and on-site technical assistance for automated dispensing systems.

• Address, assess, prioritize, and resolve work orders within established service-level agreements.

• Diagnose and repair proprietary hardware and software components, taking full ownership of each case.

• Troubleshoot intricate issues and escalate to Senior or Lead Field Service Engineers as necessary.

• Provide support for government accounts that require eligibility for a Common Access Card (CAC).

• Implement preventive maintenance programs.

• Carry out installations, in-servicing, repairs, calibrations, and general technical support.

• Maintain precise inventory records of spare parts.

• Ensure proper upkeep of company-issued vehicles, tools, and equipment.

• Foster positive customer relationships through professional communication and prompt support.

• Record service activities, expenses, and time logs accurately.

• Collaborate with Sales and Implementation teams.

• Adhere to complaint-handling and Medical Device Reporting protocols.

• Ensure that service documentation complies with regulatory and corporate standards.

• Engage in technical training and professional development opportunities.

• Work autonomously and in collaboration to achieve service objectives.

• Assist leadership with escalations, advanced troubleshooting, and case resolution.

⛳️ Requirements

• 1–3 years of experience in hardware, software, and IT support.

• Capability to gain access to Federal Government facilities, including obtaining necessary identification badges.

• Strong troubleshooting, diagnostic, and problem-solving abilities.

• Exceptional communication, customer service, and documentation skills.

• Capacity to work independently, manage multiple priorities, and travel as needed.

• An associate degree in a related field or over 3 years of Field Service or Technical Support experience.

• Experience in repairing medical or electromechanical devices is required.

• Mechanical aptitude with the ability to disassemble and reassemble complex systems.

• Proficiency in Windows operating systems, networking, and diagnostic tools.

• Ability to use both powered and manual hand tools effectively.

• Capability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifting.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for prolonged periods.

• A valid driver’s license and the ability to meet company driving criteria.

• Daily travel by car is required, along with occasional air travel and overnight stays.

• CompTIA A+ Certification or equivalent is preferred.

• Experience in 24×7 on-call service is preferred.

🏝️ Benefits

• Company vehicle provided.

• Continuous training, seminars, and development opportunities.

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Potential accommodation process for COVID-19 vaccination.

• Field-based work arrangement.

• Paid? Not explicitly stated.