Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee all AGFA imaging devices within the designated area

• Diagnose and repair equipment, conduct preventative maintenance, and implement field service bulletins

• Provide assistance to fellow Field Service Engineers outside of the assigned territory when necessary

• Offer insights on technology performance, reliability, serviceability, service quality, and design concerns to the US DR product team

• Plan, execute, and validate installations in collaboration with Project Management and the Installation Team

• Assist sales efforts during pre- and post-sales activities and identify potential DR leads

• Cultivate customer relationships and create action plans for additional AGFA sales, including service contracts, upgrades, professional services, and new equipment

• Install, troubleshoot, and maintain Agfa DR support, x-ray room systems, and trained OEM products

• Review equipment functionality with customers and meet training commitments during installations

• Address and resolve hardware and software issues to ensure customer uptime and satisfaction

• Develop technical solutions by collaborating with hospital IT administrators, end users, vendors, and support teams

• Optimize uptime, performance, and efficiency of Agfa systems

• Install software and hardware and conduct performance assessments

• Identify issues, confirm system defects, and implement fixes or workaround strategies

• Initiate and adhere to DR/imaging escalation protocols, keeping customers and management updated

• Assist with the installation, upgrades, and implementation of customer systems

⛳️ Requirements

• Bachelor’s Degree or equivalent experience in a technology-related field is preferred

• MCSE, Network +, and CIIP Certifications are advantageous

• A minimum of 5 years of prior direct field experience in a technical customer support capacity

• Familiarity with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems

• Ideally, 2 to 3 years of experience in an expert or specialist role with x-ray technology

• Some experience with PACS, RIS, and EMR systems is beneficial

• Proficiency with electronic and electromechanical systems is mandatory

• Experience with networking and operating systems

• Knowledge of DR support and experience with x-ray rooms

• Familiarity with Agfa software or similar industry software, along with the ability to learn new technologies

• Strong computer skills, including proficiency in MS Office, Lotus Notes, and internet-based knowledge management systems

• Excellent verbal, written, and interpersonal communication skills

• Demonstrated organizational and time management capabilities

• Ability to adapt to change and manage priorities effectively

• Strong customer service orientation

• Previous experience in a global environment with remote locations and virtual teams

• Understanding of the technical services sector, product launch processes, and the healthcare environment

• Must be eligible for overnight travel within the US and Canada

• Must qualify to apply for customer-initiated security clearances such as the US National Agency Check (NAC)

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for career development and advancement

• Supportive management structure

• Positive and friendly work environment

• Vacation entitlement and paid time off

• Variable compensation and commission opportunities for eligible positions

• Benefits package that supports physical, emotional, and financial wellbeing