Travel Risk Operations Intern

This is a fully remote position, open to applicants in Canada.

📋 Description

• Perform in-depth investigations into customer accounts and transactions.

• Analyze complex evidence to facilitate high-integrity case decisions.

• Employ data mining techniques on transaction and behavioral datasets to detect fraud trends and emerging risk factors.

• Oversee fraud dashboards and real-time alerts to minimize financial losses.

• Collaborate with teams in Payments, Customer Support, Product, Fraud Analysts, and Operations leadership.

• Implement fraud and chargeback initiatives.

• Lead special projects aimed at enhancing travel fraud playbooks, internal tools, and reporting systems.

• Engage with Super.com’s Travel sector, encompassing Hotels, Flights, and Things to Do.

⛳️ Requirements

• Currently enrolled in a post-secondary program in Business, Finance, Economics, Criminology, or a related discipline.

• Skilled in Microsoft Excel/Google Sheets, including the use of formulas, pivot tables, and lookups.

• Previous experience with SQL or BI tools is highly beneficial.

• 1–2 years of relevant professional or internship experience is preferred.

• Demonstrated ability in data analysis or investigative work through academic projects, co-op placements, or extracurricular activities.

• Strong attention to detail and capability to identify patterns and anomalies in complex datasets.

• Critical thinker and proactive problem-solver who can manage ambiguity in a fast-paced setting.

• Quick learner with a strong sense of ownership and a desire to create a meaningful impact in a high-growth startup.

• Previous experience or familiarity with fraud mitigation, risk management, payments, travel e-commerce, or customer operations is a plus.

• Must maintain a minimum 6-hour overlap with the Eastern Time Zone.

• Available to work a 40-hour work week.

• Must reside in Canada for the entire duration of the internship.

• Internship must be part of the applicant’s academic program or completed independently, as applicable.

• Unofficial grade report required with application.

🏝️ Benefits

• Home Office Setup Allowance: $300 one-time.

• Friday UberEats Allowance: $25/week.

• Learning & Development Allowance: $300 per term.

• Fitness/Wellness Allowance: $120 per term.

• Remote-first work environment.

• Virtual and in-person social events, including company-wide game nights.

• Accommodations available upon request during the selection process.