Travel Reservations Agent – Guest Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, confirm, and oversee reservations.

• Respond to inquiries regarding lodging and accommodations.

• Assist with questions related to dining plans.

• Manage inquiries about tickets and packages.

• Address air travel and reservation-related needs.

• Answer questions about availability and pricing.

• Provide information on promotions and packages.

• Manage dietary and special requests.

• Coordinate arrangements for VIP guests.

• Professionally resolve guest concerns.

• Offer detailed information about travel, resorts, and services.

• Engage with customers throughout the year, 365 days, from 7:00 AM to 11:00 PM ET.

⛳️ Requirements

• Agents operate as independent contractors.

• Must be available to work 5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both.

• During the Certification SOW, provide a minimum of 10 hours / 20 intervals weekly, including necessary weekend service.

• Attend certification sessions from Monday to Friday, 9:00 AM to 1:00 PM ET, between September 28, 2026, and October 29, 2026.

• First-day certification attendance is compulsory.

• Maintain a cumulative average of 90% on required knowledge assessments.

• Achieve a minimum of 90% on mandated certification calls.

• Complete 100% of required coursework.

• Engage in assigned role-playing activities.

• Finish the mandatory Security Awareness course with a score of at least 85%.

• Meet the specified servicing and performance standards.

• Webcam usage is required during certification activities.

• A Windows 11 computer with all updates completed is necessary.

• The operating system must be set to English.

• A hardwired USB VOIP headset is required; wireless headsets are not acceptable.

• A smartphone or tablet capable of running a security-token application is needed.

• Equipment must pass required PC scans.

• A background check is mandatory.

• Photo ID verification is required.

• A $50 non-refundable Class Confirmation Deposit is necessary.

• Commitment adherence of 90% or higher is expected.

• Guest satisfaction must be 88% or higher in production.

• Production average handle time should be 570 seconds or less.

• Quality assurance scores must be 90% or higher.

• A professional and reliable home workspace is required.

• Additional eligibility restrictions may apply based on program relationships, certification history, servicing performance, overlapping enrollments, and certain travel-industry relationships.

🏝️ Benefits

• Production pay of $11.00 per hour / $5.50 per 30-minute interval.

• Certification pay of $7.00 per hour.

• Flexible selection of available servicing intervals.

• Remote work from home.