Travel Operations and Reservation Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address client inquiries and oversee follow-ups until conversion is achieved.

• Conduct research on hotels, courses, transfers, and other ground components, while sourcing supplier rates.

• Create costed quotes and proposals utilizing net rates, mark-up, single supplements, and twin-share pricing per person.

• Generate and confirm bookings for hotels, golf clubs, transfers, and suppliers.

• Engage directly with suppliers via email and phone across various time zones.

• Modify live bookings and reissue necessary documentation.

• Monitor deposit schedules, final payment deadlines, release dates, and cancellation policies.

• Issue invoices and manage the processing and reconciliation of client payments and supplier invoices.

• Handle currency conversions and ensure accurate margins on each file.

• Oversee golf, hotel, and tour inventory using spreadsheets, including allotments, rooming lists, and passenger numbers.

• Keep escorted tour schedules and up-to-date booking records.

• Assist in the operational setup of upcoming tours and departures.

• Prepare and update client itineraries using Travefy.

• Document procedures and create reference Standard Operating Procedures (SOPs).

• Aid in selecting, setting up, and populating a CRM, as well as migrating existing client and booking records.

• Manage reservations across two distinct brands.

• Collaborate directly with the Managing Director to enhance operational redundancy and scale the business.

⛳️ Requirements

• Candidates must be based in the Philippines.

• Minimum of 4 years' experience in travel consultancy, reservations, tour operations, or a comparable role in the travel industry.

• Proficient in written and spoken English.

• Ability to confidently negotiate and follow up with suppliers directly.

• Highly tech-savvy with strong skills in numerical analysis and spreadsheet management.

• Comfortable with pricing, margins, currency conversions, room nights, occupancy, and per-person rates.

• Exceptional attention to detail is required.

• Capable of managing multiple live files and departures at once.

• Confident in making and modifying reservations with hotels, golf clubs, and travel suppliers.

• Proactive and independent, with a focus on solutions.

• Experience with Travefy, Expedia, Xero, Excel/Google Sheets, CRM platforms, or GDS/travel reservation systems is strongly preferred.

• Must have reliable internet and a professional remote working environment.

• Knowledge of golf is a plus.

🏝️ Benefits

• 100% remote work from home.

• Flexibility in managing your time as an independent contractor.

• Training on tee-time bookings can be offered.

• Significant influence over the development of the operation as it scales.