Operations Analytics and Automation Advisor, Individual Dental Operations

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Create analyses, insights, and recommendations for strategic planning, operational decisions, and performance enhancement within Individual Dental Operations.

• Track operational, customer, financial, and KPI data to pinpoint trends, risks, performance gaps, and areas for improvement.

• Perform root cause analyses and quantify impacts when reliable data is accessible.

• Oversee the development, maintenance, and optimization of operational reports, dashboards, scorecards, and analytical tools.

• Define reporting requirements, business outcomes, performance metrics, data necessities, and audience expectations in collaboration with stakeholders.

• Design reporting solutions that enhance visibility into performance, risks, trends, and necessary actions.

• Identify and implement automated reporting, analytical, and workflow solutions using sanctioned enterprise tools.

• Assess automation opportunities and create solutions that minimize repetitive tasks while enhancing timeliness and consistency.

• Integrate documentation, testing, validation, exception handling, and business controls into automated solutions.

• Recognize and support responsible use cases for artificial intelligence and generative AI.

• Set expectations for human review and validation of AI-generated outputs.

• Develop, document, measure, and monitor key performance indicators.

• Create vendor performance reports and assist in vendor reviews, transitions, and corrective actions.

• Establish reporting controls and confirm data accuracy, completeness, consistency, and traceability.

• Identify data-quality issues and control deficiencies and coordinate remediation efforts.

• Lead or assist in continuous improvement, workflow redesign, standardization, and operational modernization projects.

• Provide analytical support for strategic initiatives, business transitions, operational planning, and enterprise projects.

• Create decision-support materials, business-case contributions, leadership updates, and progress reports.

• Collaborate cross-functionally with Operations, Reporting, Technology, Finance, Vendor Management, Product, Compliance, and other teams.

• Act as a trusted advisor and subject matter expert in analytics, reporting, performance measurement, automation, and workflow improvement.

• Facilitate discussions on requirements and convey technical concepts to non-technical stakeholders.

⛳️ Requirements

• Bachelor's degree in Business, Analytics, Finance, Information Systems, Operations, or a related field, or a comparable combination of education and relevant professional experience.

• Minimum of two years of experience in healthcare analytics, business analytics, operational reporting, performance management, or a related sector.

• Proficiency in developing and managing performance reports, dashboards, scorecards, key performance indicators, and operational analyses.

• Capability to analyze complex data, identify trends, conduct root cause analysis, and translate findings into actionable recommendations.

• Experience in gathering and documenting business requirements for reporting, analytics, process improvement, or automation solutions.

• Experience enhancing workflows, recurring reporting processes, or operational activities through redesign, standardization, or automation.

• Advanced skills in Microsoft Excel.

• Strong problem-solving, critical thinking, organizational, prioritization, written communication, and verbal communication abilities.

• Capability to evaluate data quality, challenge unsupported conclusions, and acknowledge analytical limitations.

• Ability to manage multiple workstreams, dependencies, and shifting priorities.

• Ability to collaborate across functions and influence outcomes without direct authority.

• Capability to document analytical processes, business rules, reporting logic, assumptions, and controls.

• Preferred: Familiarity with Alteryx, Tableau, SQL, Microsoft Power Platform, or similar tools.

• Preferred: Experience in customer operations, contact center operations, healthcare operations, dental benefits, or another regulated service environment.

• Preferred: Experience utilizing artificial intelligence or generative AI tools.

• Preferred: Experience in vendor oversight, service-level reporting, or vendor performance management.

• Preferred: Knowledge of operational risk, regulatory requirements, business controls, data governance, privacy, or compliance.

• Preferred: Experience supporting business transitions, operating model implementation, stabilization, or transformation initiatives.

• Preferred: Experience creating executive-level dashboards or decision-support materials.

• Home internet connection must be through cable broadband or fiber optic service with a minimum of 10Mbps download/5Mbps upload while working from home.

🏝️ Benefits

• Remote work arrangement.

• Requirement for cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home working.

• Tobacco-free policy.

• Support for reasonable accommodation in the online application process.

• Protections under equal employment opportunity laws.