Technical Staff Member – Datacenter Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the operational readiness of the physical infrastructure supporting the GPU cloud.

• Oversee rack deployment, cabling, inventory management, and acceptance testing for new GPU capacity in collaboration with datacenter partners and engineering teams.

• Keep asset records, rack layouts, power allocations, cabling documentation, and spare parts inventories up to date.

• Direct hardware fault triage and manage remote hands, vendor escalations, component replacements, and RMA processes.

• Develop maintenance plans and change procedures that minimize disruptions for customers while safeguarding equipment and data.

• Monitor capacity readiness, trends in hardware failures, repair durations, and operational risks.

• Streamline repetitive reporting and operational workflows through automation.

• Collaborate with facility teams on power, cooling, environmental monitoring, and preparation for high-density GPU deployments.

• Create runbooks and escalation procedures.

• Assist with incident response across datacenter and infrastructure teams.

• Coordinate deployments, hardware maintenance, and incident responses with datacenter partners.

• Transform new capacity into reliable production infrastructure and decrease repair times.

⛳️ Requirements

• A minimum of 3 years of experience in datacenter operations, hardware infrastructure, or production systems operations.

• Practical experience in deploying and troubleshooting rack-mounted servers, networking devices, and structured cabling.

• Proven experience in coordinating with datacenter providers, remote hands, and hardware vendors during deployments and incidents.

• Familiarity with Linux diagnostics, BMC consoles, and server hardware health monitoring tools.

• Exceptional operational judgment, strong documentation practices, and a commitment to resolving issues.

• Understanding of GPU server components, PCIe devices, memory, storage, and hardware diagnostics.

• Knowledgeable in rack power budgeting, redundant power paths, airflow, and principles of high-density cooling.

• Proficient in fiber and copper cabling, optics, labeling, and physical network troubleshooting.

• Experienced in asset tracking, spare parts management, change control, and incident management.

• Basic scripting skills for inventory management, health checks, and operational automation.

• Awareness of safe datacenter working practices.

• Experience with NVIDIA DGX/HGX systems or large GPU cluster deployments is advantageous.

• Familiarity with liquid-cooled infrastructure and coordination with facility engineering is a plus.

• Experience in establishing new datacenter sites or expanding multi-site capacity is a plus.

• Experience in hardware qualification, burn-in testing, and reliability analysis is an advantage.

• Knowledge of integrating physical operations with automated fleet provisioning is a plus.

🏝️ Benefits

• Equity incentives.

• Direct engagement with customers and a world-class engineering team.

• Opportunity to influence systems that drive next-generation AI breakthroughs.