Travel Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain robust relationships with clients

• Offer guidance and communication to the travel team, Attendee Experience and Program Managers, as well as clients

• Drive program timelines, ensuring that milestones and deliverables are achieved

• Adhere to established protocols for program preparation and departmental procedures

• Facilitate agent-assisted reservation fulfillment, which includes ticketing, exchanges, refunds, and voids

• Provide live meeting assistance and prepare flight records for ticketing

• Create and maintain precise Arrival & Departure manifests, inclusive of air itineraries and updates

• Handle SABRE-to-Cvent queues and execute quality control measures

• Assist with onsite preparations and collaborate with the after-hours team for onsite air support

• Manage program elements such as budgeting, site inspections, travel arrangements, and onsite execution

• Formulate and oversee program budgets in line with client expectations

• Monitor cost savings and avoidance throughout the entire program lifecycle

• Ensure the timely and accurate completion of final billing and reconciliations

• Deliver post-program evaluations, reporting, and insights to both clients and internal teams

⛳️ Requirements

• Over 5 years of experience in GDS (Sabre)

• Proficient in computer skills and adept at navigating various technology platforms

• Capability to manage multiple programs concurrently while maintaining precision and attention to detail

• Experience in domestic and international booking and ticketing

• Excellent listening, written, verbal, and interpersonal communication abilities

• Collaborative mindset for working alongside internal teams, clients, and external partners

• Skill in evaluating client needs and proposing strategic, service-oriented solutions

• Ability to work autonomously as well as collaboratively within a team

• Strong organizational capabilities with outstanding attention to detail and accuracy

• Expertise in customer service and a consistent record of delivering exceptional client experiences

• Ability to manage stress, prioritize competing demands, and perform effectively under tight deadlines

• Enthusiasm for the hospitality and air travel sectors

• Willingness to travel up to 15%

• ARC certification is preferred

• Familiarity with Trams Back Office is preferred

• Commitment to ongoing professional growth and continuing education is preferred

🏝️ Benefits

• A collaborative, people-centric culture that prioritizes teamwork and connection

• The chance to play a pivotal role in delivering seamless, high-quality travel experiences

• A fast-paced, dynamic environment that offers variety across programs and clients

• Exposure to cross-functional teams and comprehensive program execution

• Opportunities to enhance travel industry knowledge and assume greater responsibilities

• Continuous professional development and commitment to ongoing education (preferred qualification)

• Remote work options available