Global Flagship Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated customer accounts

• Foster trusted relationships with key stakeholders and decision-makers

• Conduct regular business reviews to gain insights into customer goals, challenges, and growth opportunities

• Create and implement account plans that promote customer retention, expansion, and long-term success

• Drive renewals and uncover upsell and cross-sell opportunities across software solutions, subscriptions, and professional services

• Achieve or surpass revenue, retention, and growth objectives through proactive pipeline management

• Monitor customer health and proactively tackle risks that may impact satisfaction or retention

• Collaborate with Customer Success and Support teams to resolve issues and ensure positive customer experiences

• Educate customers on industry trends, best practices, and new product functionalities

• Keep precise sales forecasts, pipeline activity, customer records, and account plans in CRM systems

• Collaborate with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams

• Collect and relay customer feedback, market insights, and product enhancement requests to internal stakeholders

• Oversee customer retention, growth, and long-term success within an assigned account portfolio

⛳️ Requirements

• Minimum of 5 years of account management or customer growth experience in a SaaS environment

• Experience in managing enterprise or strategic customer accounts

• Proficiency in managing customer contracts, renewals, and commercial negotiations

• Track record of driving account expansion through upselling and cross-selling initiatives

• Experience navigating complex sales processes, procurement cycles, and contract negotiations

• Demonstrated ability to meet or exceed revenue, renewal, retention, or growth objectives

• Familiarity with CRM systems such as Salesforce, HubSpot, or similar platforms

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred)

• Experience collaborating with Customer Success, Product, Professional Services, and Sales organizations (preferred)

• Strong analytical skills with the capability to interpret customer data, usage metrics, and business performance indicators (preferred)

• Knowledge of customer success methodologies and account planning frameworks (preferred)

• Excellent consultative selling, relationship management, and negotiation skills (preferred)

• Outstanding verbal, written, and presentation communication abilities (preferred)

🏝️ Benefits

• Access to personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program

• Opportunities for learning and growth

• Equal opportunity employer

• Reasonable accommodations for applicants with disabilities