Travel Expenses Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and address customer inquiries through phone, chat, email, and ticketing systems.

• Document and track customer issues for effective follow-up.

• Ensure communication is friendly, professional, and solution-focused.

• Escalate complex requests to second-level support or relevant departments.

• Compile data for reporting purposes.

• Achieve established service level targets (SLAs).

• Contribute to the ongoing enhancement of communication standards.

• Engage in the optimization of service processes and tools.

• Provide feedback to supervisors to help identify areas for improvement.

• Participate in training sessions to enhance product and process knowledge.

⛳️ Requirements

• Successfully completed commercial training or equivalent qualifications.

• Previous experience in customer service or help desk roles is a plus.

• Proficient in utilizing CRM and ticketing systems.

• Excellent command of both German and English languages.

• Strong communication abilities and a confident demeanor when interacting with customers.

• Goal-oriented, organized, and capable of working independently.

• Strong focus on service and solutions.

• Ability to remain resilient and work collaboratively within a team.

🏝️ Benefits

• Flexible working hours with options for remote work or telecommuting.

• Opportunities for skill development and career advancement.

• Generous vacation allowances.

• Comprehensive compensation package that includes tools for mental, physical, and financial well-being.

• Travel industry perks and discounts for professionals.

• An inclusive workplace where diversity is embraced.

• Reasonable accommodations provided as needed.