This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage order entry, track order status, respond to product information inquiries, address complaints, handle pricing, shipping, and inventory requests and issues.

• Communicate effectively and professionally with external clients and internal Solventum staff through phone and/or written correspondence.

• Oversee worklists, including submitting internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing concerns.

• Employ systematic problem-solving approaches to material information records and master data oversight.

• Oversee the customer order process from initial entry to final delivery.

• Identify and implement enhancements and/or solutions to work processes and tools.

• Address non-routine and challenging inquiries.

• Adjust techniques and methods to formulate solutions for complex challenges.

⛳️ Requirements

• Bachelor’s degree or higher from a recognized institution with 2 years of customer service experience, OR a high school diploma with 6 years of customer service experience.

• Educational qualifications must be completed and verified prior to commencement.

• Bilingual in French and English.

• Prior/current experience in healthcare customer service.

• Familiarity with ERP systems.

• Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.

• Experience in leading cross-functional projects is preferred.

• Self-driven and capable of working efficiently in cross-functional teams and with both internal and external customers.

• Proficient in conflict resolution and proactive in addressing issues before they escalate.