Project Manager – Customer Experience Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the progression of projects as Gainwell aids clients in achieving enhanced health and human services results through technological advancements and innovation.

• Manage one or more large-scale project management teams by deconstructing extensive technology programs and assisting with staffing for projects.

• Drive project planning, monitoring, and supervision of assigned personnel by providing guidance and setting deadlines.

• Engage with clients, company, and project team leadership; assess and share project metrics and updates; suggest program modifications as needed.

• Develop project timelines, program specifications, budgets, and objectives throughout all phases of the project.

• Oversee project management across non-direct reports by identifying risks and implementing mitigation strategies.

• Draft comprehensive Statements of Work (SOWs) and contribute to new proposal initiatives and business growth efforts.

⛳️ Requirements

• A minimum of 5 years of experience in managing complex projects, programs, or initiatives throughout the entire project management life cycle.

• Preferred 3 or more years of experience in Medicaid or Medicare.

• Proficiency in project management methodologies such as Catalyst or certification as a Project Management Professional (PMP).

• Current knowledge of budget creation, management, and assurance techniques, as well as project management software.

• Capability to lead and convert wider program goals into clear and attainable project scopes and milestones.

• Leadership skills to train, guide, and mentor junior team members.

• Exceptional presentation skills and effective communication abilities.

• Ability to convey project priorities and inspire both direct and indirect networks and stakeholders to take action.

• Required to use video cameras during all interviews and the first week of orientation.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Travel opportunities through work (0-10%).

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health insurance benefits.

• Educational support.

• Leadership and technical development academies.