Consumer Support Specialist – Weekend Shift, Sunday - Thursday

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Handle inbound calls, chats, and emails from Keeper’s consumer clientele

• Address user inquiries through phone, email, chat, and screen sharing with accuracy and timeliness

• Ensure customers grasp product features and advantages

• Deliver precise information regarding products and services

• Identify, document, and notify management of trends observed in customer interactions

• Actively identify potential product enhancements, replicate bugs, and report or escalate issues to management

• Maintain a positive and professional demeanor with customers and stakeholders

• Uphold quality standards in a dynamic work environment

• Execute other core responsibilities as assigned by management

⛳️ Requirements

• Over 1 year of experience in a customer service or support role, or equivalent training and certifications

• Proficient in Microsoft Office Suite and GSuite

• Experience with Smartphones, Tablets, and Computers across Mac, Android, and Windows operating systems

• Strong typing ability: 40+ wpm

• Demonstrated success in a high-volume work setting with multitasking capabilities

• Effective time management skills while working independently

• Exceptional verbal and written communication talents

• Capacity to uphold company policies, procedures, and support team guidelines

• Ability to maintain confidentiality of data and customer information

• Preferred: Bilingual in English/Spanish, Italian, Dutch, or French

• Preferred: Previous experience in software support

• Preferred: 2+ years of experience in a call center environment

• Preferred: Willingness and ability to work a flexible schedule

• Bachelor’s degree preferred

🏝️ Benefits

• Medical, Dental & Vision (Including domestic partnerships)

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

• Voluntary Short/Long Term Disability Insurance

• 401k (Roth/Traditional)

• A generous PTO policy that recognizes your commitment and tenure (including paid Bereavement/Jury Duty, etc.)

• Competitive annual bonuses above market rates

• Fully remote position from select locations, with the possibility of a hybrid schedule for candidates located in the Chicago, IL metro area