Travel Consultant – After Hours, Evening, Weekends

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Oversee all elements of client travel arrangements.

• Respond to client calls and emails regarding new bookings and itinerary modifications.

• Utilize Sabre for booking and issuing airline tickets, hotel accommodations, car rentals, and other reservations.

• Maintain thorough account knowledge to assist clients efficiently.

• Review queues daily to ensure accuracy and finalize issued tickets.

• Manage preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals programs.

• Offer travel expertise and provide quotes for international travel.

• Evaluate fare rules, restrictions, non-refundable conditions, Open Skies, and FAA regulations.

• Achieve management-defined KPIs, including productivity, transaction volume, attendance, and scheduling requirements.

• Liaise with airlines concerning flight alterations, seating arrangements, and upgrades.

• Adhere to ADTRAV policies, procedures, and approved traveler-service workflows.

• Provide exceptional customer service, identify traveler challenges, and resolve issues.

• Collaborate with agents and staff to collect information and assist travelers.

• Enhance knowledge of ADTRAV’s industry and its customer demographics.

• Engage in continuous training.

• Cultivate effective relationships with employees, partners, vendors, and clients.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Minimum of 2 years of experience in booking both domestic and international travel; experience with complex international travel is a plus.

• Proficiency in using a GDS System; Sabre is required, Amadeus is a bonus.

• Extensive knowledge of city, airline, hotel, and car rental codes.

• Familiarity with government travel regulations, visas, and passport requirements.

• Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.

• Strong computer and typing skills, with the ability to navigate swiftly between applications and utilize shortcut keys.

• Proven ability to learn and leverage technology, managing multiple applications and displays simultaneously.

• Consistently deliver outstanding customer service.

• Familiarity with Microsoft Office suite (Outlook, Word, Excel).

• Exceptional English written and verbal communication skills.

• Strong listening abilities.

• High attention to detail with a focus on accuracy and quality.

• Highly self-motivated with the capability to manage multiple priorities independently.

• Strong organizational skills and problem-solving capabilities.

• Ability to articulate ideas and concepts clearly and concisely, while being receptive to feedback and guidance.

• Maintain a professional and positive demeanor; ability to work collaboratively.

• Capacity to work remotely and fulfill company home-office requirements.

• Ability to sit and work at a computer for prolonged periods.

• Maintain confidentiality of company and client information.

• Availability to work evening, night, overnight, weekend, and holiday shifts from 7pm-7am CT.

• Successfully pass credit, criminal, and/or employment reference background checks.

• Must be a U.S. citizen and provide proof upon hire.

• Successfully pass a government clearance process.

🏝️ Benefits

• Evening, night, and weekend pay differentials.

• Holiday pay differential.

• Opportunities for quarterly bonuses based on achieving specified KPIs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Flexible Spending Accounts.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Remote work arrangement.