Professional Services Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist life sciences clients in navigating their digital quality transformation.

• Take ownership of eQMS implementations from start to finish.

• Mentor clients on quality best practices.

• Ensure that projects yield measurable benefits.

• Lead customer implementation initiatives while overseeing scope, timelines, and quality targets.

• Configure and enhance Dot Compliance solutions to meet customer business and compliance needs.

• Share best practices and offer strategic advice throughout the project lifecycle.

• Conduct training sessions, workshops, and continuous coaching.

• Develop and manage work plans, schedules, estimates, and resource allocations.

• Monitor progress, identify risks, and implement proactive mitigation strategies.

• Utilize AI-driven tools to expedite project plans, configuration documentation, and training materials while ensuring accuracy, quality, and compliance.

• Serve as a trusted advisor and foster long-term relationships with customers.

⛳️ Requirements

• Over 7 years of experience in professional services, Customer Success, or project management within the life sciences industry.

• Strong understanding of regulatory standards and quality processes in pharma, biotech, and/or medical devices, including ISO 13485 and FDA 21 CFR Part 11.

• Experience with eQMS implementation, ideally on Salesforce-based platforms.

• Proven ability to manage complex projects and lead cross-functional teams.

• Bachelor’s degree in Science, Engineering, Business Administration, or a related discipline.

• Excellent written and verbal communication skills in English.

• Proficiency in German or French is advantageous.

• Strong problem-solving, organizational, and stakeholder management abilities.

• Familiarity with Dot Compliance or similar cloud-based QMS platforms is a plus.

• Knowledge of Salesforce CRM or Force.com platform is an added advantage.

• PMP, PRINCE2, or similar project management certification is a bonus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible working arrangements to support work-life balance.

• Comprehensive health and wellness programs.