Travel Consultant – After Hours

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Coordinate intricate domestic and international travel arrangements for corporate clients, encompassing air travel, car rentals, accommodations, ground transportation, and transfers.

• Provide guidance to travelers regarding international travel requirements and considerations.

• Implement client travel policies, guidelines, authorization protocols, and procedures.

• Advise clients and travelers on safety factors, government regulations, preferred suppliers, cost-saving opportunities, and routing alternatives.

• Investigate and address en-route traveler service issues.

• Deliver exceptional customer service while fostering strong client relationships.

• Organize and manage workload effectively during assigned shifts.

• Create passenger name records (PNRs) and profiles, issue tickets, and utilize management information systems.

• Ensure client support during emergencies and adverse weather conditions.

• Participate in staff and training meetings, remaining updated about travel industry trends and company developments.

• Keep supervisors informed of potential issues and take necessary corrective actions or suggest alternatives.

• Maintain collaborative working relationships with employees, clients, vendors, and colleagues.

⛳️ Requirements

• Proficient in Sabre Graphical/Classical and International systems.

• Capable of arranging complex domestic and international corporate travel, including air, car rentals, hotels, ground transportation, and transfers.

• Familiarity with international travel mandates, including passports, visas, and vaccinations.

• Comprehensive understanding of client travel policies, guidelines, authorization requirements, and procedures.

• Knowledgeable about airline rules, regulations, domestic tariffs, and other industry standards.

• Awareness of US Federal travel regulations applicable to US government contractors, including FAR and Fly America.

• High proficiency in operating a global distribution system (GDS).

• Strong customer service focus, along with diplomacy, tact, and a courteous professional phone demeanor.

• Effective time management skills.

• Ability to work under pressure and independently.

• Willingness to work nights, weekends, holidays, and during emergencies or adverse weather conditions.

• Required to attend staff and training meetings, whether virtual or in-person.

• Must uphold accuracy, productivity, attendance, and adherence to company policies.

🏝️ Benefits

• Employee ownership through a 100% employee-owned company.

• Shift differential (inquire about availability).