Travel Agent, Travel Contact Center

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Organize and schedule both domestic and international travel, including tailored FIT itineraries.

• Support Members and non-Members via phone, email, and web chat.

• Suggest destinations, travel products, and exclusive AAA benefits according to traveler requirements.

• Foster and uphold long-term client relationships that lead to repeat business.

• Remain updated on travel promotions, destinations, and industry developments.

• Process travel bookings in accordance with ARC regulations and AAA policies.

• Spot opportunities to upsell and cross-sell travel products.

• Achieve set sales and performance targets while providing outstanding customer service.

• Troubleshoot travel-related issues and assist with itinerary modifications.

• Offer guidance and mentorship to fellow Travel Contact Center Associates when necessary.

⛳️ Requirements

• High school diploma or its equivalent.

• Graduates from travel schools are encouraged to apply.

• Minimum of 2 years of recent experience in the leisure travel industry.

• Familiarity with airline reservation systems, ticketing platforms, GDS, and online booking tools.

• Strong understanding of both domestic and international travel planning.

• Excellent skills in communication, customer service, sales, and problem-solving.

• Comprehensive knowledge of global geography.

• Capability to thrive in a fast-paced, high-volume contact center setting.

• Experience with ticket voids and basic exchanges is advantageous.

• Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

• Attend all necessary paid virtual training sessions, Monday through Friday, from 9:00 AM to 5:30 PM EST.

• Successfully complete training prior to starting the regular work schedule.

• Work a fixed schedule that includes one weekend day each week, along with one weekday and one weekend day off.

🏝️ Benefits

• Monthly performance incentives based on sales and bookings.

• Paid virtual training provided.

• Necessary equipment supplied.

• Comprehensive benefits package offered.

• More than three weeks of paid time off (PTO) in the first year.

• Options for Medical, Dental, and Vision plans.

• Up to 2 weeks of paid parental leave available.

• 401k plan with company matching contributions up to 7%.

• Over 2 weeks of PTO within the first year.

• Paid company holidays included.

• Opportunities for volunteering through company-sponsored initiatives and 1 volunteer day each year.

• Complimentary AAA Membership.

• Continuous learning reimbursement up to $5,250 annually.