Behavioral Health Intake Coordinator, Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage communications through phone calls, emails, voicemails, faxes, and chat.

• Recognize and relay patient trends and feedback, including obstacles to scheduling.

• Collaborate with Practice Operations to ensure appropriate patient matching.

• Conduct comprehensive intake assessments to evaluate patient needs.

• Arrange initial appointments and document patient requirements, including talk therapy and/or medication management.

• Gather patient insurance details and perform eligibility verifications.

• Obtain and confirm clinical history, demographic information, insurance details, and eligibility.

• Collect credit card information for records while ensuring compliance.

• Assist new patients in setting up their portal and completing necessary paperwork.

• Process and handle referral documentation.

• Accurately log patient interactions and transactions in the EHR system.

• Reach out to referral sources, patients, and provider offices to gather information for benefits verification and prior authorizations.

• Contact existing patients to initiate new services based on referrals.

• Respond to inquiries regarding new patient appointments and referrals.

• Provide assistance with incoming emergency calls and adhere to crisis call protocols.

• Execute additional tasks as assigned by management.

• Comply with policies, regulations, HIPAA, PCI, and other compliance standards.

⛳️ Requirements

• High school diploma or equivalent is required.

• A Bachelor’s degree is preferred.

• A minimum of 2 years of experience in a contact center or healthcare environment.

• Strong computer skills, particularly with Microsoft Office, Internet, and Email.

• Previous experience with Electronic Health Record systems (EHRs) is preferred.

• Clear understanding of insurance-related terminology.

• Fluent in English is required.

• Professional working proficiency in Spanish may be necessary.

• A quiet, distraction-free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access is essential.

• Must be able to multi-task and prioritize work effectively in a fast-paced environment.

• Ability to sit, stand, bend, talk, hear, and walk as necessary.

• Capability to lift and/or move objects weighing up to 25 pounds.

• Required vision abilities include close, distance, color, peripheral, and depth perception, along with the ability to adjust focus.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• AD&D insurance.

• Short- and long-term disability insurance.

• Life insurance.

• 401k retirement savings with employer match.

• Paid parental leave.

• Paid time off.

• Holiday pay.

• Employee Assistance Program.