Líder de Call Center, Portugués C1 o C2

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead commercial teams in call center operations

• Manage operational indicators and KPIs

• Develop talent through commercial coaching

• Optimize performance metrics for commercial and consultative operations

• Make data-driven decisions

• Resolve conflicts

• Lead international teams in Contact Center operations

⛳️ Requirements

• Education: Technician, technologist, or professional

• At least 1 to 2 years of experience in the role of supervisor, team leader, or coordinator in call center operations

• Desirable experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment

• Advanced Portuguese (C1 or native) and fluent Spanish

• Proficient in managing operational KPIs: CSAT, FCR, sales metrics, adherence, and conversion

• Analytical ability for data-driven decision making

• Commercial coaching and conflict resolution skills

• Availability for residents in Bogotá or Medellín

• Willingness to work on holidays as required by the operation

🏝️ Benefits

• All legal benefits

• Permanent contract directly with the company

• 100% remote working modality

• Work equipment provided by the company