Transportation Operations Coordinator

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Oversee operations and processes for Coordinated Care Organizations and the transportation sectors of CareOregon.

• Ensure high service quality, program adherence, and effective communication between CCOs, CareOregon functions, delegated entities, providers, and internal teams.

• Manage transportation operations and support vendor, partnership, and project management initiatives.

• Organize program data and aid in compliance with internal policies and procedures.

• Analyze the effects of regulatory requirements, guidance modifications, and contractual changes on operations.

• Facilitate updates to policies, workflows, standard operating procedures, and program tools.

• Review and refine NEMT encounter and claims data, coordinating vendor data remediation efforts.

• Oversee the creation of brand, marketing, and communication materials.

• Collect and input data for program and project status reporting.

• Coordinate program integrity initiatives, audit validation, utilization data gathering, and monitoring reports.

• Assist in scheduling meetings, determining agenda topics, and co-facilitating both internal and external gatherings.

• Provide technical assistance for NEMT operational benefits education and identify systemic support challenges.

• Support vendor and partner meetings by managing scheduling, creating agendas, and taking notes.

• Track successes and gaps in vendor, partner, and subcontractor performance.

• Organize member transportation services and activities.

• Manage project and process improvement initiatives, including timelines, status updates, and contributor details.

• Utilize project management and process improvement tools effectively.

• Maintain oversight of tracking activities related to vendor, partner, and subcontractor operations.

⛳️ Requirements

• At least 3 years of experience in administrative, coordination, or operational support roles.

• Preferred experience in healthcare or social services catering to low-income individuals.

• Experience collaborating with vendors or other external partners is preferred.

• Developing understanding of operational and regulatory activities associated with Medicare and Medicaid programs and benefits.

• Growing familiarity with project management tools and principles.

• Ability to store, organize, and coordinate updates for policies and procedures efficiently.

• Capable of performing confidential assessments of operational requests, grievances, and appeals with sound judgment and discretion.

• Proficient in assembling, organizing, contributing to, and distributing programmatic materials, information, and data.

• Strong communication skills, encompassing spoken, written, and active listening abilities.

• Moderate proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

• Excellent organizational skills with meticulous attention to detail.

• Ability to manage multiple tasks and priorities while meeting deadlines.

• Competent in working independently with guidance from a supervisor.

• Able to collaborate effectively with diverse individuals and groups.

• Ability to see, read, and perform repetitive finger and wrist movements for a minimum of 6 hours per day.

• Ability to hear and speak clearly for at least 3-6 hours per day.

🏝️ Benefits

• Bonus opportunity: SIP Target, 5% Annual.

• Comprehensive medical, dental, vision, life, AD&D, and disability insurance.

• Health savings account.

• Flexible spending account(s).

• Lifestyle spending account.

• Employee assistance program.

• Wellness program.

• Discounts.

• Supplemental benefits including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings.

• Retirement plan with employer contributions.

• Paid time off (PTO).

• Paid State Sick Time.

• Paid holidays.

• Volunteer time.

• Jury duty leave.

• Bereavement leave.

• 401(k) contributions for non-benefits-eligible employees.

• Work from home options.