Transportation Manager, 3PL

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the management of parcel shipping operations throughout a multi-site fulfillment network in the US.

• Analyze daily shipping plans for each fulfillment location and identify risks related to volume, carrier mix, or delivery objectives.

• Update forecasts for carrier volumes and monitor actual performance against site plans.

• Assess delivery performance by location and zone, flagging any deviations from delivery targets.

• Execute and verify recurring daily shipment reports while identifying data anomalies.

• Categorize new or unmapped carrier tracking statuses during the onboarding process.

• Examine carrier invoices for cost adjustments, dimension changes, surcharges, and address corrections.

• Confirm invoice adjustments align with contract terms and packaging specifications, including carrier proof-of-delivery images.

• Monitor dispute deadlines and initiate disputes within carrier timeframes.

• Validate charges for address corrections and analyze trends to minimize future costs.

• Handle carrier claims related to lost, damaged, and delayed packages until resolution.

• Verify shipping defects for customer satisfaction requests and communicate findings to Customer Service.

• Evaluate warehouse packaging usage to pinpoint cost, inventory forecasting, and customer experience discrepancies.

• Oversee compliance of fulfillment partners with carrier selection and zone prioritization guidelines.

• Compose succinct, data-driven follow-ups to warehouse and carrier partners.

• Facilitate updates via email, Slack, and reports, primarily during non-business hours in the US.

• Contribute to both a well-established consumer brand and an expanding supply chain services enterprise.

⛳️ Requirements

• Minimum of 4 years of experience in supply chain management and direct-to-consumer (DTC) outbound operations.

• Proficient in Excel, including pivot tables, XLOOKUP/INDEX-MATCH, and handling large datasets.

• Understanding of parcel carriers such as UPS and FedEx, including their data related to zones, DIM weight, and prevalent surcharges.

• Self-motivated with the capability to prioritize tasks and meet deadlines with limited real-time overlap with US Eastern Time.

• Experience in tracking and analyzing transportation KPIs, including on-time delivery, cost per package, claim rates, and carrier compliance.

• Excellent written and verbal communication skills in English, with the ability to collaborate effectively with cross-functional teams, partner carriers, and stakeholders.

• Background with a 3PL or managing tasks for multiple clients.

• Familiarity with WMS platforms and carrier billing systems.

• Experience with international or cross-border shipping practices.

• Knowledge of filing carrier claims or freight audit disputes.

• Experience utilizing AI tools (Claude / ChatGPT) to assist with analytical outputs.

• Proficient in using NetSuite.

• Understanding of customs regulations and import/export documentation requirements.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.