Training Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate professional training sessions for both customers and internal staff.

• Exhibit expertise in Advarra software products and a thorough understanding of industry best practices.

• Create and update training presentations, assessments, study guides, job aids, and reference materials.

• Maintain proficiency in assigned Advarra technology products.

• Assist with organization-wide training needs assessments to pinpoint skills and knowledge deficiencies.

• Collect feedback from participants following educational sessions.

• Conduct both in-person and web-based training events.

• Work in partnership with the LMS Administrator to ensure the upkeep of training materials, eLearning modules, and courses in the LMS.

• Execute basic user access troubleshooting within Advarra University.

• Oversee Advarra community platforms to detect new practices, knowledge gaps, and training opportunities.

• Collaborate with the eLearning team to create, review, and revise eLearning modules.

• Keep records of attendance and results from assessments and retraining.

• Interact professionally and promptly with customers via phone, Zoom, or email.

• Carry out any other job-related responsibilities as assigned.

⛳️ Requirements

• Over 3 years of training experience.

• Proven experience in delivering effective and comprehensive training for software or other technical tools.

• Experience in conducting virtual training through specialized platforms such as Zoom, Adobe Connect, Teams, etc.

• Confidently deliver training in both virtual and traditional classroom settings.

• Strong analytical, problem-solving, and interpersonal abilities.

• Excellent communication skills, encompassing listening, writing, and speaking.

• Advanced proficiency in Word, utilizing templates, styles, fields, etc.

• Must be willing to travel up to 25% of the time.

• Ability to sit or stand for prolonged periods at a stationary workstation.

• Regularly lift, raise, and lower objects weighing up to 10 lbs.

• Capability to learn and understand basic instructions.

• Ability to concentrate and attend to tasks and responsibilities.

🏝️ Benefits

• Variable bonus eligibility.

• Health coverage.

• Paid holidays.

• Additional benefits.

• Equal opportunity workplace dedicated to inclusion and accommodation.