Operations, Learning Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide hands-on training, coaching, and development for Inside Sales Representatives (ISRs) and other operational staff.

• Facilitate new hire onboarding and enhance associate productivity through organized training and development programs.

• Promote the adoption and effective use of business systems, including ERP and operational technology platforms.

• Collaborate with branch and regional leadership to pinpoint training opportunities and address knowledge or process deficiencies.

• Assist in warehouse operations training and reinforcement of operational best practices.

• Conduct branch visits to observe workflows, offer coaching, and suggest process enhancements.

• Lead classroom, virtual, and on-the-job training sessions.

• Support change management and implementation initiatives related to operational processes, systems, and organizational programs.

• Work in tandem with the Learning & Organizational Development team to ensure regional training efforts align with enterprise learning strategies.

• Monitor training progress, identify development needs, and provide feedback to regional leadership.

• Report directly to Regional Leadership while maintaining a dotted-line connection to the Learning & Organizational Development team.

• Identify obstacles and core issues, troubleshoot problems, and develop creative and engaging training solutions.

• Independently devise approaches to solutions and make decisions in uncertain conditions.

⛳️ Requirements

• Over 3 years of experience with Core & Main, preferably in a sales-focused or supporting capacity.

• Ability to analyze performance data to detect gaps and implement improvements.

• Proficient in Microsoft Office tools (Excel, PowerPoint, Word) and collaboration platforms (Teams/SharePoint).

• Capable of identifying potential issues and developing effective solutions without immediate supervision or direction.

• Strong ability to manage deadlines, multitask, and thrive in a fast-paced environment.

• Excellent communication skills with the ability to work effectively with all stakeholders and trainees.

• Must have the ability to motivate and hold groups accountable.

• Typically requires overnight travel of 30-75% of the time.

• Preferred: experience in a learning & development, sales enablement, branch, talent development, or a related training role.

• Preferred: proven experience in facilitating training and coaching others (both live and virtual) with measurable performance outcomes.

• Preferred: experience supporting a structured sales trainee, management trainee, or leadership development program.

• Preferred: experience mentoring sales leaders/trainees using observation, call/meeting reviews, and skills assessments.

• Preferred: knowledge of instructional design methodologies (e.g., ADDIE) and adult learning theory.

• Preferred: working knowledge of Operating Systems (Mincron or D365).

🏝️ Benefits

• Full-time employment.

• Overnight travel of 30-75% of the time.