Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and expectations in customer service.

• Employ diverse teaching methods to cater to various learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Conduct knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who require extra support.

• Prepare new hires for their transition from training to production roles.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous training delivery experience in customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and adaptable to learning new systems and platforms.

• Strong organizational capabilities and attention to detail.

• Patient, approachable, and skilled in coaching diverse types of learners.

• Team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC required (Mac is not supported).

• Minimum 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset needed.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution must be in place.

• Proficiency in Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in México.

• All resumes should be submitted in English.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Opportunity to work 100% remotely.

• Independent Contractor arrangement offered.