Lead Talent Development Specialist – WIOA

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assess case files to verify adherence to contractual obligations

• Carry out case management, determine eligibility, and perform data entry tasks for clients as necessary

• Develop and enforce quality assurance strategies

• Gather data for reporting on program advancements

• Facilitate training sessions and orientations

• Suggest corrective measures and execute corrective action plans

• Establish, implement, and oversee Standard Operating Procedures (SOPs)

• Engage in one-on-one interactions and group settings with individuals from various backgrounds

• Participate in off-site meetings and conferences

• Primarily work in a designated office setting with set hours, while maintaining flexibility as needed

⛳️ Requirements

• A minimum of three years of relevant experience

• Proven understanding of quality assurance protocols and federal, state, and local workforce Coalition regulations and mandates

• Experience in performing quality assurance tasks, including planning and executing case file or record reviews in a workforce or human services context as a reviewer, monitor, or case manager

• Proficient in computer usage and knowledgeable about data management processes

• Understanding of eligibility determination processes and filing methods

• Strong communication, telephone, and customer service abilities

• Proven capability in conducting training sessions and delivering presentations

• Bachelor’s degree in a relevant field

• An equivalent mix of relevant experience and/or training may be considered in lieu of up to two years of the educational requirement on a year-for-year basis

• Travel is necessary

• Capability to perform each essential responsibility effectively

• Ability to engage with individuals from diverse backgrounds

• Willingness to attend out-of-office meetings and conferences

🏝️ Benefits

• Employees have the option to work remotely

• Comprehensive learning opportunities and networking initiatives

• Reasonable accommodations for qualified individuals with disabilities

• Commitment to equal employment opportunities

• Confidential management of applicant information in accordance with EEO guidelines