Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct engaging and well-structured training sessions for new customer experience representatives.

• Facilitate online training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning preferences.

• Assess learner comprehension and identify areas needing improvement.

• Execute knowledge assessments, practical exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to enhance learner performance.

• Assist learners who require extra support.

• Prepare new employees for their transition from training to operational roles.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and report on learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Previous experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Prior experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Comfortable delivering training in a virtual environment.

• Tech-savvy with a willingness to learn new systems and platforms.

• Strong organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various learning styles.

• Strong team-player mindset.

• Willingness to work U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitor setup.

• Webcam and wired USB headset necessary.

• i5 processor or higher.

• Fiber internet with a wired Ethernet connection.

• Backup power solution required.

• Familiarity with Microsoft Teams / Office 365.

• English resume is mandatory.

• Must be a Mexican national currently living in Mexico.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training sessions.

• Fully remote working arrangement.

• Provision of dual monitors and necessary equipment setup (as per specified technical requirements).

• Independent Contractor status.