Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver structured and engaging training to new representatives in customer experience.

• Facilitate training sessions in a virtual environment.

• Clarify processes, procedures, systems, and expectations in customer service.

• Employ various teaching methods to cater to different learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Conduct knowledge assessments, exercises, role plays, and hands-on activities.

• Provide constructive feedback and coaching during the training process.

• Assist learners who may need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

• Manage all phases of the hiring process.

⛳️ Requirements

• Prior experience in training within a BPO/contact center environment.

• Essential experience in healthcare or medical customer service.

• Previous experience in training customer service or contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication capabilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must have a Windows 11 PC (Mac systems not supported).

• Minimum 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset necessary.

• i5 processor or better.

• Fibre internet with a wired Ethernet connection.

• Backup power solution essential.

• Proficiency in Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Open only to Mexican nationals currently residing in México.

🏝️ Benefits

• Weekly payments made in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Arrangement as an Independent Contractor.