Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods to cater to various learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Facilitate knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who may need additional support.

• Aid in preparing new hires for their transition from training to production.

• Collaborate closely with Team Leads and other leadership members to ensure learner readiness.

• Maintain precise training records and communicate progress of learners.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training is required.

• Experience in healthcare/medical customer service is essential.

• Background in delivering training for customer service/contact center teams.

• A minimum of 1 year of remote work experience is necessary.

• Must be fully bilingual in English and Spanish.

• Excellent verbal and written English skills are required.

• Strong presentation and communication abilities.

• Confident in delivering training sessions virtually.

• Tech-savvy and adept at learning new systems and platforms.

• Strong organizational capabilities and attention to detail.

• Patient and approachable, with the ability to coach various types of learners.

• A strong team-player mindset is crucial.

• Must be comfortable working during U.S. business hours.

• Availability to start immediately is required.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC is required (Mac is not supported).

• Minimum of 16 GB RAM is necessary.

• Dual monitors are preferred.

• A webcam and wired USB headset are required.

• An i5 processor or higher is needed.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• A backup power solution is required.

• Proficiency in Microsoft Teams / Office 365 is necessary.

• All resumes must be submitted in English.

• This position is exclusively available to Mexican nationals currently residing in México.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training.