Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide dynamic and structured training sessions for new customer experience representatives.

• Conduct virtual training sessions in a professional and engaging manner.

• Clearly outline processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to diverse learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Execute knowledge checks, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners requiring additional support.

• Aid in preparing new hires for their transition from training to production.

• Collaborate closely with Team Leads and other leadership personnel to ensure learner readiness.

• Keep accurate training records and communicate updates on learner progress.

• Modify training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential healthcare/medical customer service experience.

• Previous experience in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English proficiency.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy with the ability to learn new systems and platforms quickly.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Availability to work U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams / Office 365 proficiency.

• Strong written and verbal communication skills in English.

• English resume required.

• Must be a Mexican national currently residing in Mexico.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training.