Training & Onboarding Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate live training sessions for new employees on Shapely’s essential platforms, which include EMR/EHR systems, telehealth tools, communication tools, and Workspace.

• Assist new hires in navigating internal forms, workflows, and operational procedures during their initial days.

• Oversee the technical setup process, which encompasses account creation, system access, and profile configuration.

• Direct technical issues to the IT department as necessary and ensure follow-up for resolution.

• Develop, organize, and sustain the Learning Management System (LMS).

• Ensure training modules, guides, SOPs, and quizzes remain accurate and current.

• Produce training materials, including internal video tutorials, educational slides, and documented SOPs.

• Offer first-line troubleshooting support and channel complex issues to the appropriate team.

• Work in collaboration with HR, IT, Operations, Clinical, and Support teams to uphold uniform onboarding workflows.

• Provide assistance with training initiatives across Sales, Dietitians, and Patient Support, which includes SOP updates and process refreshers.

⛳️ Requirements

• Minimum of 2 years of experience in training, onboarding, HR operations, customer success, or a related role.

• Strong expertise in EMR/EHR systems and telehealth or other healthcare-related platforms.

• Excellent English communication skills, both verbal and written.

• High technical aptitude with the capacity to quickly learn new systems.

• Exceptional attention to detail, strong organizational skills, and the ability to handle multiple tasks effectively.

• Experience in supporting users or teams through troubleshooting and tool adoption processes.

• Ability to work autonomously and collaborate with teams across different time zones.

• Comfortable operating within distributed teams in a fast-paced setting.

• Preferred: Experience with video recording and editing at a basic or intermediate level.

🏝️ Benefits

• Competitive USD compensation (contractor position).

• 2 weeks of paid time off (PTO).

• Opportunity to be part of a mission-driven healthcare company that is experiencing growth.

• A collaborative and supportive team culture.

• Opportunities for growth within the HR and Training team.