Training & Development Associate

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct ASG's 4-week Sales Consultant Induction Course and provide ongoing refresher workshops.

• Facilitate engaging and practical training sessions for new consultants within the ASG sales environment.

• Employ AI-enhanced learning tools, such as NotebookLM, mind maps, flashcards, and interactive quizzes.

• Mentor and coach trainees to help them meet the necessary competency standards.

• Maintain and disseminate expert knowledge of ASG's software, internal processes, policies, and luxury safari offerings across South Africa, Southern Africa, and East Africa.

• Ensure that training manuals, presentations, and learning materials are accurate and up-to-date.

• Manage training content using LMS Tutor Pro, WordPress/Elementor, and Google Workspace.

• Evaluate assessments, quizzes, and practical tasks while maintaining records of trainee performance.

• Analyze trainee Test Leads and Live Leads to evaluate the practical application of processes and procedures.

• Identify knowledge gaps and offer tailored one-on-one remedial coaching.

• Compile weekly progress reports on trainees and provide constructive feedback to the Training & Development Manager.

• Assist in the administration and coordination of external training initiatives.

• Support the research and implementation of new AI-driven training initiatives.

• Provide general administrative assistance within the Training & Development department as needed.

⛳️ Requirements

• Minimum of 3 years' experience in luxury safari or high-end travel, with a proven track record throughout the sales cycle.

• Strong practical knowledge of the luxury travel/safari sales landscape.

• Excellent proficiency in spoken and written English.

• Outstanding skills in Google Workspace.

• Experience with LMS platforms, specifically LMS Tutor Pro and WordPress/Elementor is preferred.

• Confidence in utilizing AI tools and an eagerness to apply AI in learning and development.

• Exceptional attention to detail and strong organizational skills.

• Ability to facilitate training confidently and communicate information in an engaging, professional manner.

• Quick adaptability to changes in processes, systems, and technology.

• Positive, energetic attitude with the capability to inspire others.

• Collaborative mindset and a genuine passion for helping individuals develop.

• Understanding of luxury safari sales and effective client communication skills.

• Proficiency in assessing the practical application of processes and procedures.

• Comfort with classroom facilitation, reviewing trainee work, correcting errors, updating training materials, analyzing performance data, and learning new AI tools.

• Strong organizational skills, accuracy, ability to manage deadlines, and maintain version control.

🏝️ Benefits

• Fully remote position – enjoy the flexibility of working from home.

• Become part of a rapidly expanding African safari company with an international clientele.

• Collaborate within a dynamic Training & Development team where you can directly shape the growth of sales talent.

• Gain exposure to luxury safari and high-end travel experiences across Africa, including Southern and East Africa.

• Work in an AI-driven environment – acquire hands-on experience with tools like NotebookLM and other emerging AI technologies.

• Opportunity to enhance your training, coaching, and facilitation skills while closely collaborating with an experienced Training & Development Manager.

• Enjoy a diverse and engaging role – no two training cycles are the same.

• Chance to grow alongside a scaling business and play a key role in developing a rapidly expanding sales team.