Training Business Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the operational aspects of corporate and public training programs from initial planning through execution and follow-up.

• Collaborate with the training sales team to transition finalized deals into active projects while documenting client specifications, customizations, and SOW details.

• Function as a post-sale client liaison and handle logistical communications.

• Organize delivery resources and ensure facilitators have the necessary materials, context, and support.

• Take ownership of the open-enrollment public training calendar, including registration pages, attendee communications, materials, and event logistics.

• Act as the primary concierge for public attendees, managing inquiries, pre-session instructions, certificates, and surveys.

• Provide occasional on-site or virtual event support and session production.

• Monitor business health, performance metrics, project scope, vendor expenditures, venue costs, translation expenses, margins, and product performance.

• Collect client feedback, conduct facilitator debriefs, establish project closure protocols, and share success stories.

• Oversee timelines and actions for curriculum asset updates and new product development.

• Assess and enhance processes, workflows, tools, documentation, systems, and operational rhythms.

• Anticipate capacity needs and allocate delivery resources across corporate and public programs.

• Coordinate product launch dependencies and ensure delivery readiness.

• Manage training materials, Google Drive folder structures, LMS asset access, and version control.

• Monitor Certified Trainer delivery requirements and notify leadership regarding license maintenance.

• Standardize templates, status reports, and delivery checklists.

• Administer Asana and optimize delivery tools such as Zoom, Miro, Mentimeter, and Jotform.

• Collaborate across Training, Consulting, Sales, Marketing, Finance, external facilitators, and partners.

• Implement internal communication strategies and translate business priorities into operational plans.

• Align promotional schedules, campaigns, program information, assets, and registration pacing with Marketing.

• Coordinate sales and delivery alignment concerning pipeline visibility, feasibility, capacity, and offering readiness.

• Manage translations of training materials with third-party services and global partners.

• Potentially assist in facilitation, product development, and proposal production.

⛳️ Requirements

• 5+ years of relevant experience in business operations, training operations, program operations, service delivery, or a related field.

• A bachelor's degree or equivalent practical experience.

• A master’s degree or MBA is a plus.

• Proven experience managing complex operational workflows and coordinating multiple stakeholders, priorities, and deadlines.

• Demonstrated ability to enhance processes, systems, or operational practices and translate ideas into sustainable changes.

• Experience utilizing data, reporting, and performance metrics to identify issues, assess results, or inform decisions.

• Strong business and financial acumen, including an understanding of operating costs, resource utilization, and factors impacting profitability.

• Excellent planning and organizational skills, along with the judgment to prioritize and adapt as necessary.

• Outstanding written and verbal communication skills and the ability to establish effective relationships across functions.

• Comfort in working independently, managing ambiguity, and influencing without formal authority.

• Proficient with business productivity tools and operational systems.

• Must have authorization to work in the United States without current or future employer-sponsored visa support.

• Ability to communicate effectively in person, over video, and through digital platforms.

• Capability to operate standard office equipment, including computers, phones, and video conferencing tools.

• Occasional lifting of materials weighing up to 20 pounds.

• Willingness to travel up to 10% for client meetings, workshops, and events.

🏝️ Benefits

• Health coverage.

• 401(k).

• Unlimited paid time off.

• Professional development opportunities.

• Occasional travel for team meetings, client programs, or company events.

• Equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.