Business Operations Coordinator

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Offer support services to the National Sales team through billing, project, and vendor management.

• Create workflow continuity with boundary partners to enhance efficiencies and reduce duplication.

• Gather and analyze operational data to identify trends, produce reports, and guide decision-making.

• Evaluate and improve existing business processes, pinpoint areas for enhancement, and implement new procedures to boost efficiency.

• Foster communication among departments, address operational challenges, and collaborate with stakeholders at all levels.

• Work with external sources to ensure that submitted data accurately reflects performance metrics.

• Suggest process improvements for current and future metrics collection systems.

• Provide business analysis support and help document business requirements for system and operational changes.

• Advocate for a culture of continuous improvement by collaborating with process owners and champions.

⛳️ Requirements

• Quick learner with the ability to retain new information and concepts, including an operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.

• Strong organizational skills with exceptional attention to detail and follow-up.

• High proficiency in both verbal and written communication, as well as interpersonal skills.

• Flexibility to multitask and prioritize requests from various sources without compromising the quality of work.

• Advanced computer literacy, capable of utilizing Access, Excel, PowerPoint, Smartsheets, and Tableau effectively.

• Extensive data analytics experience with large and complex datasets, particularly in managing sales data such as pipeline, revenue, and churn.

• Bachelor's degree or equivalent experience required.

• A minimum of 2 years of experience in business analysis, process mapping, and business operation design.

🏝️ Benefits

• 401k retirement plan with employer matching.

• Insurance options including medical, dental, vision, life, and short-term disability insurance.

• Paid Time Off/Vacation: Starting at 80 hours per year, increasing with tenure at the organization.

• Floating Holiday: 40 hours per year.

• Paid Holidays: 7 days per year.

• Paid Sick Leave: Astound provides a designated number of paid sick hours per calendar year, varying by state and/or local laws.

• Tuition reimbursement program available.

• Employee discount program offered.