Business Systems – Operations Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• Define the Salesforce and business systems roadmap aligned with organizational priorities.

• Convert business requirements into process designs, automation solutions, dashboards, integrations, and enhanced operational methods.

• Link systems and teams across Sales, Marketing, Controlling, Support, Product, and other business areas.

• Minimize manual tasks, enhance workflows, and reinforce governance practices.

• Elevate data quality, ensure reporting consistency, and provide insights that are ready for decision-making.

• Drive cross-functional initiatives by leveraging influence and collaborating with stakeholders.

• Discover opportunities for AI and automation while ensuring proper governance and business value.

• Facilitate the adoption of new tools and processes through effective communication, training, and change management.

• Work in partnership with colleagues across various functions and geographical locations.

• Travel internationally for stakeholder engagement, project execution, and training.

⛳️ Requirements

• Extensive experience with Salesforce Sales Cloud.

• Proven track record in delivering CRM implementations, managing global rollouts, driving optimization programs, or leading complex business system transformations.

• Background in Sales Operations, Commercial Excellence, CRM, Business Systems, Salesforce, or Business Transformation.

• Capability to link business challenges with technological solutions and achieve practical outcomes.

• Proficiency in transitioning between strategic planning and hands-on problem-solving.

• Ability to collaborate across functions, countries, and various organizational tiers.

• Skill in establishing relationships and exerting influence without formal authority.

• Proficient in simplifying complex topics and translating them into clear priorities and actionable steps.

• Structured, analytical, pragmatic, and inquisitive mindset.

• Passion for data, automation, and AI.

• Strong English communication skills.

• Willingness to travel internationally around 15–25% of the time.

🏝️ Benefits

• Flexible remote work options.

• International travel requirement of approximately 15–25%.