Business Process Manager II

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with supported business units utilizing expertise in bank operations.

• Evaluate business processes and procedures to uncover opportunities for enhancements and boost operational efficiency.

• Facilitate the documentation of processes and associated controls.

• Act as a subject matter expert on the functions and processes of assigned units.

• Define, design, and assist in the implementation of process improvement initiatives across various areas.

• Collaborate with IT, Ops Innovation and Excellence, Risk Management, and other teams to implement process enhancements.

• Question existing processes and suggest modifications.

• Identify process risks or potential failures and propose controls to mitigate them.

• Ensure alignment with customer expectations.

• Work alongside unit managers to provide support.

• Oversee the technology change control process as necessary.

• Participate in and occasionally lead special projects.

• Manage 3–6 processes of medium to high complexity.

• Support the business strategy, goals, and objectives.

• Identify and advocate for process enhancements and automation opportunities.

• Collect, prioritize, and articulate user requirements for projects, process improvements, and systems development.

• Serve as a consultant providing expertise and recommendations on business and operational processes.

• Prioritize and manage personal workload and potentially the workloads of others to meet deadlines.

• Coordinate with business units, external service providers, and other bank departments on high-risk/high-impact projects and operational processes.

• Utilize project management software, tools, templates, and databases to document, track, monitor, and report information.

• Prepare and finalize supporting documentation, including reports, change requests, presentations, invoices, correspondence, tables, charts, and files.

• Own or assist with issue resolution and escalate issues as necessary.

• Execute assigned deliverables within specified parameters as a team member.

• Keep business leaders and team members updated on project progress and day-to-day activities.

• Continuously enhance knowledge in the designated area.

• Lead and manage direct reports through coaching and constructive feedback.

⛳️ Requirements

• Bachelor’s degree.

• Over 7 years of experience in bank operations.

• Proficient PC skills, including Microsoft Suite software.

• Training and aptitude in Lean, Six Sigma, and AOM, aiming for some level of certification and expertise.

• Competent in research, analysis, problem-solving, metrics, and reporting.

• Ability to identify process gaps and weaknesses.

• Strong interpersonal and influencing skills to drive change without direct authority.

• Capability to methodically prepare and present findings and recommendations.

• Skilled in time management and ensuring task completion.

• Excellent verbal and written communication skills.

• Proven leadership abilities.

• Capacity to consult on the most significant and complex projects.

• Willingness to travel domestically on occasion.

• Ability to perform continuous sedentary work, manage multiple tasks, operate standard office equipment, maintain prolonged concentration, read, write, comprehend instructions, and perform basic arithmetic.

🏝️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards.

• Health and well-being benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition programs.

• Regular conversations regarding career development and performance.

• Access to an online learning platform.

• Mentoring programs available.

• Training and onboarding sessions provided.

• Opportunities for domestic travel.

• Support for applicants with disabilities through accommodations.