Training and Development Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement a training strategy to facilitate the transition to Salesforce.

• Execute learning needs assessments and evaluate the impact of training initiatives.

• Create curricula tailored to specific roles, learning journeys, and adoption plans.

• Ensure training activities are synchronized with project milestones and deployment timelines.

• Produce instructor-led, virtual, and self-paced learning materials, job aids, and process documentation.

• Convert future-state processes into engaging and effective training content.

• Maintain knowledge repositories and provide support resources.

• Ensure that training materials stay aligned with changing business and system requirements.

• Conduct training sessions for Claims employees, leaders, and support teams.

• Lead train-the-trainer sessions and knowledge transfer workshops.

• Assist learners throughout the training lifecycle and offer coaching during transition phases.

• Modify delivery methods based on learner feedback and operational needs.

• Collaborate with Change Management and Business Readiness teams to evaluate organizational preparedness.

• Aid in UAT, pilot, and deployment efforts by identifying learning gaps and adoption risks.

• Track training effectiveness and user adoption metrics.

• Formulate reinforcement strategies to bolster learning and encourage long-term behavior change.

• Collaborate with Claims Operations leaders, SMEs, Salesforce product teams, project managers, and transformation leaders.

• Provide consistent updates on training readiness, risks, and mitigation strategies.

• Engage in project planning, sprint reviews, design walkthroughs, and release readiness activities.

• Assist cross-functional teams in preparing for go-live and ensuring post-implementation stabilization.

⛳️ Requirements

• Proven experience in designing and delivering training programs for large-scale business or technological transformation projects.

• Background in supporting system implementations, process transformations, or digital modernization initiatives.

• Strong facilitation, presentation, and adult learning skills.

• Experience in developing training content and learning materials for varied audiences.

• Proven ability to engage business stakeholders and influence adoption results.

• Excellent written communication and documentation abilities.

• Experience in supporting Salesforce implementations or CRM transformations is preferred.

• Familiarity with insurance, claims, financial services, or highly regulated sectors is a plus.

• Understanding of change management and business readiness methodologies is favored.

• Knowledge of Insurance & Investment Claims processes is an asset.

• Experience in Agile project environments is preferred.

• Familiarity with learning technologies, LMS platforms, and digital adoption tools is advantageous.

• Bilingualism (English and French) is beneficial; for candidates in Québec, proficiency in both languages is required to assist clients from various provinces outside of Quebec.

🏝️ Benefits

• Incentive programs and compensation tied to both business and individual performance.

• A flexible environment that promotes well-being and inclusivity.

• Comprehensive health, dental, mental health, and vision benefits.

• Short- and long-term disability insurance coverage.

• Life and AD&D insurance protection.

• Adoption and surrogacy benefits.

• Wellness benefits.

• Employee and family assistance programs.

• Retirement savings plans, including a pension option.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.