Training and Development Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement a training strategy that facilitates the transition to Salesforce.

• Conduct assessments to determine learning needs and analyze training impact.

• Create role-specific curricula, learning paths, and adoption strategies.

• Ensure that training activities are synchronized with project timelines and deployment schedules.

• Produce instructor-led, virtual, and self-paced educational materials, job aids, and process documentation.

• Transform future-state processes into engaging and effective training content.

• Maintain knowledge repositories and provide support resources.

• Ensure that training materials are consistently aligned with changing business and system requirements.

• Deliver training sessions to Claims employees, leaders, and support teams.

• Conduct train-the-trainer sessions and facilitate knowledge transfer workshops.

• Assist learners throughout the training lifecycle and offer coaching during transition phases.

• Adjust delivery methods based on learner feedback and operational needs.

• Collaborate with Change Management and Business Readiness teams to evaluate organizational readiness.

• Assist with UAT, pilot, and deployment activities by identifying learning gaps and adoption risks.

• Monitor the effectiveness of training and user adoption metrics.

• Create reinforcement strategies to sustain learning and promote long-term behavioral change.

• Partner with Claims Operations leaders, subject matter experts, Salesforce product teams, project managers, and transformation leaders.

• Provide regular updates regarding training readiness, risks, and mitigation strategies.

• Engage in project planning, sprint reviews, design walkthroughs, and release readiness activities.

• Assist cross-functional teams in preparing for go-live and ensuring post-implementation stabilization.

⛳️ Requirements

• Proven experience in designing and delivering training programs for large-scale business or technology transformation projects.

• Experienced in supporting system implementations, process transformations, or digital modernization initiatives.

• Strong facilitation, presentation, and adult learning skills.

• Proficiency in developing training content and learning materials for varied audiences.

• Demonstrated ability to engage business stakeholders and drive adoption outcomes.

• Excellent written communication and documentation abilities.

• Preferred experience in supporting Salesforce implementations or CRM transformations.

• Background in insurance, claims, financial services, or highly regulated industries is preferred.

• Familiarity with change management and business readiness methodologies is advantageous.

• Knowledge of Insurance & Investment Claims processes is considered a significant asset.

• Experience in Agile project environments is preferred.

• Understanding of learning technologies, LMS platforms, and digital adoption tools is preferred.

• Bilingualism in English and French is an asset; proficiency in both languages is required for candidates in Québec to support clients from various provinces outside of Quebec.

🏝️ Benefits

• Incentive programs and compensation linked to business and individual performance.

• A flexible work environment that fosters learning, career development, well-being, and inclusion.

• Health insurance coverage.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption and surrogacy benefits.

• Wellness benefits.

• Employee and family assistance programs.

• Retirement savings plans, including pension options.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• Reasonable accommodations during the application process.